Privacy Policy

Effective date: October 8, 2026

Fresh Aura Cleaning ("Fresh Aura," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and share information when you visit our website or contact us about cleaning services.

1. Information We Collect

When you request a quote, call, text, or email us, we may collect your name, phone number, email address, property city or service area, requested cleaning service, preferred date, and any details you choose to provide. Please do not submit sensitive personal information through our quote form.

Our website hosting and form service providers may also process technical information, such as IP address, browser information, request logs, and information needed for security and spam prevention.

2. How We Use Information

We use information to respond to inquiries, prepare estimates, communicate about requested services, coordinate appointments, operate and protect the website, prevent spam, and comply with applicable legal obligations. Submitting a quote request does not enroll you in marketing text messages.

3. Service Providers and Sharing

Our website is hosted using Cloudflare Pages. Our quote form is submitted through FormSubmit, a third-party form-processing service, which forwards submissions to our business email. These providers may process information as needed to deliver their services and under their own applicable policies. We may also share information when required by law or to protect legitimate rights. We do not currently sell customer information or share it for cross-context behavioral advertising.

4. Data Retention

We retain inquiries and related communications for as long as reasonably needed to respond, provide services, maintain business records, resolve disputes, and meet applicable legal obligations. Retention periods can vary depending on the circumstances.

5. Security

We take reasonable steps to protect information, but no online transmission or storage method is completely secure. Please avoid sending sensitive information through the website form.

6. Your Choices and Requests

You may contact us to ask about information you have provided, request correction or deletion where applicable, or ask us to stop nonessential communications. Certain records may need to be retained for legal or legitimate business purposes. Depending on your location and applicable law, you may have additional privacy rights.

7. External Services

Our website may use third-party services to host pages and process forms. Their privacy practices are governed by their own policies. We do not control third-party websites.

8. Children's Privacy

Our services and website are intended for adults seeking cleaning services, not children under 13. We do not knowingly seek to collect personal information from children under 13.

9. Changes to This Policy

We may update this policy as our website or business practices change. We will post the revised version here and update the effective date.

10. Contact Us

For questions about this Privacy Policy or your information, contact:

Fresh Aura Cleaning
Email: yourfreshauracleaning@gmail.com
Phone: (626) 616-1781 or (626) 631-9493
Service area: Los Angeles, San Gabriel Valley, and Orange County, California.